Downgrading 


Lite to Lite+ or Downgrading Streams


Clients are able to downgrade from Lite+ to Lite as well as downgrade additional streams on a monthly basis.


We require a minimum of 7 days' notice before your next billing to downgrade, otherwise, your account will be processed in full.


Downgrading Partner Tier to Lite/Lite+


We require a minimum of 30 days' notice before your next billing to downgrade from Partner Tier to Lite, otherwise, your account will be processed in full.


How to request to downgrade?


To downgrade, please send a request through the portal to your Project Manager with Downgrade as Project Title.



Pausing


To help our clients through a "slow month", we allow clients to pause ONE month, with the expectation they will be starting the following month.


Example: If your next billing date is May 29th, we would pause the service and billing on that date, expecting to get started and bill again on June 29th.


Because we are reserving a spot in our capacity we are only able to offer to pause for 1 month, and only 2 pauses within a 12 month period.  Any more than that we would need to cancel the account.



How to request to Pause?


To downgrade, please send a request through the portal to your Project Manager with Pause Request as Project Title.


Required Notice to Pause


We require a minimum of 7 days' notice before your next billing to pause, otherwise, your account will be processed in full.


Canceling


After the initial 3 month commitment, all OTF service packages are month-to-month.  


All cancel requests need to be requested within the minimum number of days (see below)  before your next billing date or the account will be billed in full.


Required Notice to Cancel


The minimum number of days notice for cancel requests:

  1. Lite: 7 days notice
  2. Lite+:  7 days notice
  3. Partner Tier: 30 days notice



How to request to cancel?


To downgrade, please send a request through the portal to your Project Manager with Cancel as Project Title.

Here are the instructions to submit a cancel request:


How to cancel your service with ON THE FUZE